Instructions:

Here is a fun activity for you all! This week we will be practicing our emailing skills and writing etiquette in order to help bolster your soft skills.

For this assignment, you will be the acting store manager. Write an email to your store associates explain customer behavioral styles and ways to mitigate conflicts with customers.

Your email should address a minimum of 5 tips to handle customer conflicts and include an introduction to the information you will provide.

You will need to research the proper way to format a business email. Do you need a header? A date? A salutation? This is where your research skills are put to the test!

Your email should cover:

Introduction

Briefly describe behavioral styles to your stores and why they are important.

Address at minimum 5 tips to handle customer conflict – make sure at least 2 touch on behavioral style differences. (Research, research, research!)

Conclusion

Include a cover page with your name – standard academic assignment cover page.

APA style is required!

Proper spelling and grammar are expected! Remember, this is a business oriented email so be appropriate and professional.

Requirements:

Minimum 1,500 words, more is fine!

Cover page and Reference page (word minimum is exclusive of the cover page and reference page)

First person is okay to use in this assignment

Proper spelling and grammar is required

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