Importance of active listening
Active listening helps us communicate effectively and resolve conflicts in the workplace. However, distractions such as mobile devices and emails may impact our ability to actively listen to others.
Choose one of the options below. Then, thoroughly explain why active listening is critical to its success. You may want to refer to active listening strategies you have learned about throughout this course.
- Building professional relationships.
- Decreasing misunderstandings.
- Increasing productivity.
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